Philippines
Job Title: Account Manager
Reports To: Sales Manager
Location: Work From Home
At Hosted Network everything we do revolves around building intelligent cloud and telco solutions and delivering the best partner experience in the industry.
We are driven by our simple mantra BUILD - GROW - SUCCEED not just for our partners, but also for our team. We make learning a part of everyday life. They say there is always strength in numbers, but we believe the other way. We are composed of a small team that accomplishes great things.
We live and breathe all things innovative. We encourage fresh ideas and individuality. We don't trust people to follow the rules, we trust people to know when to break them.
The Account Manager wins, maintains, and expands relationships with assigned channel partners. Assigned to channel partners based on geography, channel, or market, the Channel Account Manager is responsible for achieving revenue, profitability, product mix as well as other partner-specific objectives.
The Account Manager represents the entire range of Hosted Network’s products and services to assigned partners.
This includes but is not limited to:
Making sure projections are accurate, leads are followed up, promotions and incentives are communicated, and partners are satisfied.
Keeping a general awareness of the assigned partner’s status within the business, whether it’s technical or commercial.
Increasing and maintaining share of wallet in a highly competitive partner environment
Maintaining partner competence and proficiency in product & services offered as well as tools such as the partner portal through training
Identifying and resolving partner performance and participation issues before they impact Hosted Network performance
Being a resource coordinator & conflict manager for the partners internally.
Ensuring company CRM is kept up to date with customer activity and opportunities.
This includes but is not limited to:
Someone who understands that Channels are not customers. They are not “always right”. Saying “no” in a way that preserves the relationship is a key part of the job. And “more” is not always “better” – especially as our portfolio is both technical and diverse.
Someone who is able to identify, preserve and grow the most strategic partner relationships
Someone with a demonstrated ability to understand the economics of each partner’s business
Someone with a demonstrated knack for linking the partner’s business objectives to the business benefits of the relationship
Someone who has a sound understanding of telecommunications, cloud and security products that MSPs use and sell.
If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
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